Dispatch and Delivery

1. DELIVERY

(a) All deliveries are made by registered courier and do not require a signature.

(b) Delivery costs for all items (excluding large oversize items) are as follows:

New Zealand
Spend under $100 - $10 delivery charge.
Spend over $150 - free delivery.

Australia
All purchases - International Courier (tracked) - $50.00

(c) Large oversize items - there will be a surcharge for large, oversize items. If you would like to order a large oversize item please contact us prior to purchase so we can advise of the delivery costs.

(d) Enquiries for items not displayed on the website will incur standard freight costs based on dimensions and weight.

(e) Thomas's is unable to internationally send wooden items, cane items, food items or goods that may considered dangerous.

(f) Any applicable taxes or duty charges are to be paid by the recipient of the package.

2. DELIVERY TIMES

(a) National orders are sent using Post Haste Couriers. THIS SHIPPING METHOD IS FULLY TRACKED AND TRACED and although we endeavour to deliver to you overnight it can take 2-4 working days to arrive after your payment has been confirmed. If your order has not arrived by then please email enquiries@thomass.co.nz with your order number and contact details.

(b) Orders to Australia are couriered using NZ Post. Delivery can take 2 - 6 working days, to arrive after your payment has been confirmed.  To enable you to track your parcel the tracking number will be emailed to you. If your order has not arrived by then please email enquiries@thomass.co.nz with your order number and contact details.

 

 

THOMAS'S REWARDS

At Thomas's, we cherish our loyal customers and want them to know how much they mean to us. Saying thanks for choosing us, with special discounts and exclusive access to exciting events and sales.
JOIN

Frequently Asked Questions

Create a Thomas's Marlborough customer account by following the JOIN button above and you will automatically become part of our program.

  • Spend $1000 and receive a $50 Rewards voucher.
  • Receive a special Birthday Treat, just for you.
  • Be invited to exclusive VIP events and be the first to know of New Arrivals.
  • Receive exclusive Thomas's Rewards offers and double point promotions.
  • Personalized shopping experiences tailored to your needs.

EARNING THOMAS’S REWARDS

Thomas’s Reward’s are accumulated through purchases online and in-store. The calculation of the amount spent are based on the total purchase amount after any discounts, returns or adjustments are made.

Purchases of gift vouchers do not qualify for Thomas’s Rewards.

You'll be able to redeem it for a unique discount code. We will email this to you at the beginning of the month if you have earnt one.

You can use your discount code during checkout. Just copy and paste your unique code into the Discount bar and click 'Apply'.

This voucher cannot be used in conjunction with any other discount.

If you would like to use your $50 Rewards Voucher in-store, please bring the email with the voucher included with you, either printed or on your device, and our team will be happy to help you.

REDEEMING THOMAS’S REWARDS

Thomas’s Reward vouchers can be redeemed on all purchases
made at a Thomas’s Department Store or online at www.thomass.co.nz, including full-price and
sale products.

Thomas’s Rewards Vouchers are non-transferrable.

Thomas’s
Rewards Vouchers are valid for 3 months from the date of issue.

Thomas’s Rewards Vouchers cannot be redeemed:

• For cash, gift cards, or credit notes. 

• On the purchase from which the vouchers were generated.

• On an order after the order has been placed.

• In conjunction with any other offer.

REDEEMING THOMAS’S REWARDS BIRTHDAY TREATS:

Thomas’s Reward’s birthday treats can be redeemed on purchases of full-price or
reduced products made at Thomas’s Department store or online at www.thomass.co.nz.
Each birthday treat is only redeemable once. Birthday treats are valid for one
month only.

Thomas’s Rewards Birthday treats cannot be redeemed:

• More than once per customer

• On an order after the order has been placed

• In conjunction with any other offer.

Thomas’s Rewards Vouchers may only be used on Thomas’s
website or at Thomas’s Department Store.

Thomas’s is not responsible for any lost or misplaced
Rewards Vouchers.

Thomas’s Rewards Vouchers will not be honored past expiry
date of 3 months.

Thomas’s reserves the right to modify or cancel vouchers at
any time.

Thomas’s Rewards Vouchers can only be redeemed once. If you return items
purchased with a loyalty voucher, the voucher discount or value will be
subtracted from the return credit.

The terms of Thomas’s Rewards may be varied from time to time at the absolute
sole discretion of Thomas’s management.

We will not provide any consideration
for benefits gained or lost by these changes.

We reserve the right to amend
your account at any time without notice.