Exchange and Return Policy

Thomas’s Exchange and Return Policy

In Store Exchange and Return Policy

We understand customers may wish to return a purchase or product.

Please present proof of purchase and the item/s in its original condition with tags attached within 5 business days and we will happily provide you with an exchange or a gift card for the purchase price of the item/s you return.

Sale and reduced items will not be accepted for a return or exchange.

Note: Swimwear, underwear, headwear, earrings, sunglasses, skincare, personal care items, consumable goods and custom orders cannot be returned or exchanged.

To view our full exchange and return terms and conditions, please visit our website.

Full Exchange and Return Terms and Conditions

Here at Thomas’s Department Store, we understand that you may wish to return an item or purchase from time to time. You have 5 business days, from original date of purchase, to complete an in-store exchange or return. Online exchanges or returns must be returned to us for processing within 10 days, from original date of purchase. All exchanges, store credits or returns will need to be accompanied by the original proof of purchase.

All returns will be made via the same payment method originally used to complete the order.

Should an item be deemed faulty, and we cannot repair or replace the item, you will be entitled to an exchange, credit, or refund.

In all instances, we will do our best to accommodate you given the following conditions are met:

In Store Returns

• Full price items are eligible for an exchange or a store credit.
• Clothing and footwear tried on instore will only be exchanged for a store credit.
• All products must be returned unwashed, unworn, clean and in original condition.
• All items must be returned with original swing tag or price tag, and in the original packaging or box.
• Sale, swimwear, underwear, headwear, earrings, sunglasses, skincare, personal care items, consumable goods and custom orders will not be returned or exchanged.
• For purchases made in November and December as Christmas gifts, we allow until the 10^{th of} January the following year to exchange, if all other exchange conditions have been met.
• When requesting a return on a purchase made with a Thomas’s Rewards voucher, the Rewards Voucher redeemed will be returned to you as a Rewards Voucher.
• Note: Rewards Vouchers have a 3-month expiry and will not be honored if expired.
• Faulty product will be handled in alignment with current NZ laws.

Online Returns

To complete an online purchase for an exchange or return, please contact our office via email at orders@thomass.co.nz. Please include your order number and reason for your request, along with any supporting images if applicable.

• Full price items are eligible for an exchange or store credit.
• Clothing and footwear must be returned unwashed, unworn, clean and in original condition.
• All items must be returned with original swig tag or price tag, and in the original packaging or box.
• Sale, swimwear, underwear, headwear, earrings, sunglasses, skincare, personal care items, consumable goods and custom orders will not be returned or exchanged.
• Thomas’s Department Store does not cover the shipping costs associated with retuning an item. We recommend using a trackable courier service to reduce the risk of lost packages.
• Faulty product will be handled in alignment with current NZ laws.
• When requesting a return on a purchase made with a Thomas’s Rewards voucher, the Rewards Voucher redeemed will be returned to you as a Rewards Voucher. Note: Rewards Vouchers have a 3-month expiry and will not be honored if expired.
• To arrange the return or exchange of a large item, please contact our office via email at orders@thomass.co.nz.

Afterpay

• Afterpay purchases are subject to the Thomas’s Exchange and Return Policy.
• If a return or credit has been requested, any remained scheduled payments will be adjusted/cancelled, and any completed instalments will be refunded to you via the payment platform.
• Return payments are subject to the processing times of Afterpay.
• Please visit the Afterpay Website for terms and conditions for each individual payment method.

Please note:

All international orders should contact us regarding customs clearance before placing an order. Return freight costs are not covered by Thomas’s.

Until an item is received by Thomas’s, it is your responsibility.

All exchanges and returns are at the discretion of Thomas’s Management